LumaFit Support

Last updated: 2026-09-10

Contact

• Email: 1102108102@qq.com

Compliance

• Operator: Ma Haiyuan / HaiYuan Ma
• App ICP Filing Number: 京ICP备2026030942号-2A

Support Scope

• Workout plans, workout logging, and training flow issues
• Online Coach, smart recommendations, weekly reports, debriefs, and recovery trend issues
• PR records, calendar, body metrics, and training profile issues
• Voice input, speech recognition, avatar selection, subscription restore, and account sign-in issues

Privacy and Deletion Requests

Deleting your LumaFit account removes the server-side account and associated account data, then signs you out locally. It does not also erase local workout, meal or conversation history, recovery backups, exported copies or iCloud copies. Delete records in their respective pages; manage iCloud storage through system settings or contact support for deletion help. Deleting a meal record also requests removal of its thumbnail from this device.

You can delete your LumaFit server-side account from the Account screen in the app. Deleting your LumaFit account does not automatically cancel your App Store subscription.

For privacy-related support, deletion requests, or compliance questions, contact 1102108102@qq.com.